International Service Team Manager

Nothum is a family-owned 50-year-old manufacturing company headquartered in Springfield. Mo. At Nothum People Matter Most and we show that by how we Support Our People! Nothum offers a 3-Day Weekend for all Team Members- Every Month! Our Amazing Benefits package includes 100% Company Paid Medical, Dental, Vision, Life, and Disability coverages! We value integrity, and character, and embrace a Can-Do attitude in how we work. We offer a 100% vested employer match 401K, encourage our team members to live their best life, and balance that with opportunities to excel at work. If you share our passion for people, precision, and success, we want to talk to you!

Are you a DRIVER? Do you want to develop and shape and LEAD your team?

Job Summary:

The Service Team Manager will be detail-oriented to manage our service department and handle customer service interactions, reports, PM, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

Sales-minded attitude as well as excellent leadership skills. Ability to develop and maintain strong, positive relationships with customers and third-party vendors.

Skills/Abilities:

• Professional communication skills with customers and internal company departments
• Ability to build the service department by adding team members, developing onboarding training, creating department structure, and expanding business opportunities.
• Maintain a high level of confidentiality
• Highly organized and efficient use of time; problem solver
• Flexibility to make changes based on frequent customer requests
• Maintain a clean and safe work environment
• Be willing to pick up any task that is falling through the cracks while providing a high level of customer service
• Ensures a solid support foundation for the whole team
• Able to work in high-stress situations
• Grow and develop the service team to adequate levels for performance and profitability

• Travels and meets with maintenance managers and other management at customer sites to develop, maintain, and strengthen relationships.

• Responsible for selling service contracts, including regular PMs, line audits, line training, classroom training, and all other items that will ultimately help our customers achieve the full benefit of solutions sold by Nothum.
• Ensures resolution of escalated issues with customers to ensure that Nothum and the customer maintain positive views of each other.
• Develops and carries out a yearly budget.
• Ensures all customer issues are resolved quickly and efficiently utilizing engineering, manufacturing, and other teams as needed with the ultimate goal of completely satisfying the customer.

Some Requirements:

• Valid Driver's License, Clean MVR, Current Passport
• Bachelor's Degree or equivalent experience and education combination.
• Ability to travel internationally needed

Nothum is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

This role is a safety-sensitive manufacturing position. The company conducts pre-employment drug screens and as a safety-sensitive position, a positive result for any federally illegal drugs may result in the retraction of any job offers that have been extended.

Nothum does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Nothum property and therefore, Nothum will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Nothum's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Nothum must be in place and current.

Current Openings for International Service Team Manager Jobs at Nothum